Consumer’s protection in the on-line purchases is guaranteed by the Italian law D.Lgs n.185 dd 22.05.1999, in compliance with the European directive nr.97/7/CE. The above mentioned law states the rights and duties of the consumer, which can be synthesised as follows:

• the consumer has the right to refuse the goods within 10days from their receipt.
• Refusal must be stated clearly in a letter, to be sent to the supplier through registered mail.
• Customer must prove that the refused goods bear a manufacturing defect.
• Customer must bear the cost of the delivery back to the supplier.
• The goods must be returned in their original packing.
• Original packing must not have been opened.

Mamasardinia endeavours to bring high quality products onto your table. We, at Mamasardinia, found the above mentioned law as limitative, and not in tallying with our company’s policy aiming to bring excellence on your table. It is for this reason that we decided to give our clients a special guaranty which actually overcomes the law currently in force. Our products have been very carefully selected. They are aimed for demanding and loyal clients. We simply wish to receive from our clients the same TRUST and esteem as we honour them with. We deeply praise human values, hence we believe that wherever there is loyalty, there will be reciprocal trust. Hereafter are the main points of the Mamasardinia TOP LINE guaranty:

1. Our customers can refuse our products at any time, because purchasing at Mamasardinia’s is a FREE CHOICE which must bring pleasure. We understand that one can change his decision.
2. Our customers can officialise their refusal not only through registered mail, but in the way they deem as most comfortable for them: registered mail, fax, or e-mail. In any case, the refusal document must clearly state the customer’s identification data and his order number.
3. Our customer doesn’t “have to” prove any manufacturing defect of our product. We simply ask our customers to base their refusal upon valid reasons, according to their honest, loyal and objective behaviour. Mamasardinia will replace the refused product with another product from our catalog, of same or higher value, or will refund the paid value upon such request from the customer.
4. Our customers don’t “have to” return the goods in their original good shaped packing. We understand that a product has to be tried, for to know if it satisfies us.
5. The refused goods will be collected by Mamasardinia, who will also take care of the return expenses.

Mamasardinia proposes only High Quality products. Our TOP LINE Guaranty is a concrete confirm that we strive for bringing you also the best High Quality Service. For the sake of Excellence!